Reset Your Password

Overview

Recover access safely with a reset link sent to your email.

Steps

1. On the sign-in page, click Forgot password.
2. Enter your account email and submit.
3. Open the “Reset your CGCircuit password” email and follow the link (it expires after a short time).
4. Choose a strong new password and sign in.

Didn’t get the reset email? Do this:

• Wait 2–3 minutes, then refresh your inbox.

  Search, don’t scroll:

  • CGCircuit
  • subject:(reset OR password)
  • from:(cgcircuit.com) or from:(no-reply@cgcircuit.com)
  • Check All Mail if your client has it.

• Spam/Junk: open the message and click Not spam so future emails land in Inbox.

  Filtered tabs/folders:

  • Gmail: Promotions, Updates, Forums, All Mail
  • Outlook: Other (vs Focused), Junk, Clutter
  • Apple Mail/iCloud: Junk, any Rules or smart folders
  • Yahoo/Zoho/etc.: Spam and any custom folders

• Rules/filters & blocked lists: remove any rule that moves/deletes messages with “password”, “reset”, or *@cgcircuit.com.

• Allowlist & Contacts: add support@cgcircuit.com and no-reply@cgcircuit.com to Contacts; allowlist *@cgcircuit.com if your client supports it.

• Resend the reset email from the Forgot password page.

• Check for typos in your address (e.g., gmal.com). If wrong, retry with the correct email or ask Support to update your account email.

• Work/School email? Ask IT to release the message from quarantine and *allowlist @cgcircuit.com on the mail gateway.

• Still stuck? Email support@cgcircuit.com with your account email, when you requested the reset, and which steps you tried.